Most frequent questions and answers

Upon your arrival at the airport, you can easily locate your chauffeur by searching for the sign or name-board they will be holding. Additionally, the chauffeur will send a text message to the mobile number you have provided prior to your flight landing. In case you are unable to find them, kindly call +44 (0) 204 515 4441 or refer to the chauffeur’s mobile number on your booking confirmation. It is important to not leave the terminal before finding your chauffeur.

Our chauffeurs will be there to meet you even if your flight arrives earlier than expected. We constantly monitor flight schedules to ensure that our chauffeurs arrive on time and provide you with the best service possible.

We will then amend your booking accordingly and ensure that your chauffeur is ready to meet you at the new arrival time. We are always available to help, so don’t hesitate to reach out to us for assistance during any unexpected delays.

The travel time to Heathrow from Central London is approximately 60 minutes, while the journey to Gatwick from Central London takes around 80 minutes, depending on traffic and the time of day.
However, it is important to note that these estimated times can vary and it is always best to plan for extra time in case of unexpected traffic or road conditions.

Airport parking and toll fees are included in the initial quote, which is a fixed price of £10 to £15. However, any additional car park fees requested within the city will be added to your final bill. Our aim is to keep these costs as low as possible for your convenience.

Absolutely not! None of our chauffeurs will ever speed.

Your privacy and confidentiality are our top priorities and we ensure that our chauffeurs adhere to the strictest standards of confidentiality. You can trust that your private conversations and information will be kept confidential and secure at all times.

Our chauffeurs are trained to be professional, courteous, and respectful. If the passenger(s) prefer to have a quiet ride, the chauffeur will remain discreet and not engage in conversation. If the passenger(s) prefer to have a friendly chat, the chauffeur will be happy to engage in conversation. Our main goal is to provide a comfortable and enjoyable ride for our passengers.

No, your chauffeur will not use a mobile phone while driving. This is a safety precaution to ensure the safety of all passengers. This is against the law.

Yes, your chauffeur will be happy to assist with opening doors for the passengers.